Cancellation Policy

Free cancellation

Cancel at least 48 hours before your pickup time and we refund everything you paid.

Late cancellation

If you cancel less than 48 hours before pickup, we keep a cancellation fee of 25% of the rental total and refund the rest.

No-shows

If you have not picked up the vehicle within 2 hours after your pickup time and have not contacted us, the reservation becomes a no-show and the rental total you paid is not refunded. Running late? Contact us before your pickup time and we will hold the vehicle when we can.

Changing your dates

You can move your dates online up to 24 hours before pickup, keeping the same vehicle and locations. You see the new price before you confirm. If it is higher, the difference is added to your balance; if it is lower, we refund the difference. There is no change fee. For other changes, or within 24 hours of pickup, contact us.

If you move your dates after free cancellation has ended (less than 48 hours before your pickup time), a later cancellation still carries the late cancellation fee.

Returning early

After pickup, returning the vehicle early does not reduce the price and unused days are not refunded.

If we cancel

If we cannot provide your vehicle or a comparable one, we refund everything you paid.

How refunds are issued

Refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.